Returns and Refund Policy
This Returns and Refund Policy applies to all purchases made at Azzuri through our official website, in accordance with applicable United Kingdom legislation.
By placing an order, the customer agrees to the terms outlined below.
1. Right to Cancel (Cooling-Off Period)
In accordance with the Consumer Contracts Regulations 2013, customers have the right to cancel their purchase within 14 calendar days from the date the order is received, without providing any reason.
To exercise this right, the customer must contact us within the stated period via [your support email], providing:
Full name
Order number
Product(s) to be returned
2. Return Policy – No Return Required
At Azzuri, we aim to provide a smooth and customer-friendly shopping experience.
If the customer is not satisfied with their purchase for reasons such as logistics, delivery time, or personal preference, no return of the product is required. In such cases:
-
The customer may keep the product
-
The purchase will be fully refunded, once the request is approved
-
No physical return shipment will be requested
⚠️ This policy applies only to orders that are not faulty or damaged, and is offered as a commercial courtesy by the store.
3. Refund Request Process (No Return Required)
In accordance with the Consumer Contracts Regulations 2013, customers have the right to cancel their purchase within 14 calendar days from the date the order is received, without providing any reason.
To exercise this right, the customer must contact us within the stated period via [your support email], providing:
Full name
Order number
Product(s) to be returned
4. Refunds
Once the returned item has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.
-
Refunds will be processed within 14 days of receiving the returned item
-
The refund will be issued using the same payment method used for the original purchase
-
The refund includes the cost of the product and the standard outbound shipping fee (if applicable), as required by law
⚠️ Express or upgraded shipping fees are non-refundable.
5. Faulty or Damaged Products
Once the returned item has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.
-
Refunds will be processed within 14 days of receiving the returned item
-
The refund will be issued using the same payment method used for the original purchase
-
The refund includes the cost of the product and the standard outbound shipping fee (if applicable), as required by law
⚠️ Express or upgraded shipping fees are non-refundable.
6. Exchanges
At this time, we do not offer direct exchanges.
If the customer wishes to receive a different product, they must request a refund for the original item and place a new order.
7. Non-Returnable Items
Returns are not accepted in the following cases:
-
Sale or clearance items (when clearly stated at the time of purchase)
-
Personalized or made-to-order products
-
Items showing signs of misuse or improper handling
8. Contact Information
For any questions regarding returns, refunds, or cancellations, please contact us:
📧 Email: help.azzuri@gmail.com